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Tactical/Client Communications - April 14-15, 2025
Mon, Apr 14
|Tip Of Spear Inc
De-Escalation techniques & Addressing violations while preserving client relations.
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Time & Location
Apr 14, 2025, 9:00 a.m. – Apr 15, 2025, 4:00 p.m.
Tip Of Spear Inc, 11217 149 St NW, Edmonton, AB T5M 1W6, Canada
About the event
This course equips those working in a customer service or enforcement role with recognition of ourselves as factors of escalation (from what we say and or do), a proven communicative pathway of interaction with an individual to a positive outcome, and basic self-defence skills if the conversation does escalate.
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